Bushfire support information



Infocus Advisory is acutely aware of the devastating bushfires that continue to burn across Australia and our hearts are with the many people and communities who have been affected.

We recognise the far-reaching personal and financial impacts of these fires and would like to offer our support to you or any loved ones who may have been affected.

Even if you are not directly impacted by the bushfires, we encourage you to read the following information and share with anyone who may find it helpful.

Support from your Financial Adviser

The catastrophic bushfires have impacted people and communities in many ways, including the loss of homes and personal belongings, loss of businesses, loss of business income (particularly tourism income), loss of plant and equipment, and loss of livestock.  If you have been affected in any way, please contact your adviser who can help you reorganise your financial affairs and assist you with a strategy to help you move forward.

Debt relief

Some lending institutions and brokers are providing disaster relief packages. These relief packages vary across institutions but may include:

  • the ability to suspend repayments on loans, including credit cards, for up to three months
  • temporary interest rate relief
  • waiving of selected fees
  • early access to term deposits without incurring any fees.

For more information, contact your lender or broker directly, talk to your Financial Adviser, or get in touch with our Lending Advisory team who will help you review your options.

Crisis support line

LifeWorks, who provides the Infocus Employee Assistance Program, has opened up a Crisis Support Line for anyone in the community in need of emotional support in relation to these events. The Crisis Support Line is open 24/7 and can be reached at: 1300 361 008.  By calling, individuals will receive professional emotional support and/or referral to community resources. This resource is available to anyone and everyone, client or not. 

If you have any questions or are unsure of what steps to take, please contact us on 1300 133 991 or call your adviser directly.  We stand with the rest of Australia in the hope that these fires will soon be under control and the process of rebuilding lives, homes and communities can begin.